Complaints

You know that when a conversation starts with "I 'never' complain"... it's not going to be fun. That's what happened to me last night. A lady ordered crab legs and then was very dissatisfied with them. This happens, you can't please everyone. I apologized and asked if she'd like anything else off of the menu. She wrinkled her nose and told me her appetite was basically ruined. I offered a free dessert and she looked at me like I had grown another head. She then proceeded to tell me about how she used to work in restaurants and how "Word of mouth" is very important. By this point, I had no clue what she wanted me to do. I didn't make the crab legs and I had already apologized multiple times. I brought the ticket, minus the legs, and she started again about how the butter wasn't melted enough. I went and told my manager to go over to the table because it was obvious she wanted to complain to someone and I wasn't satisfying her. My manager was of the same opinion. There was just no pleasing the lady.